Sam Miller asked: Call centers are customer service centers that receive and transmit multiple requests by telephone (and also usually by email and other online channels). These were originally introduced as extensions of telecommunications services especially for large companies with customer support needs. They provide an effective, streamlined way of providing consumers with customer and/or technical support. Many companies, including telemarketing companies, mail-order companies, and even computer dealers use call centers to provide customer support.Typically, call centers handle fairly high volumes of both inbound and outbound calls. Inbound calls consist of consumers phoning in for inquiries, and to ask for product or service support. These calls are forwarded to skilled support staff employees, who then help to resolve the issue as quickly and easily as possible. Outbound calls, on the other hand, are usually [+]