Remy asked: It is just unfortunate that call centers have acquired a disreputable reputation due to the actions of certain contact center agents and their respective contact center companies that have annoyed, and infringed upon the rights of prospects and customers. This is why in the US, call center agents and their call center companies have to abide by certain laws and regulations such as those set by the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC)to avoid getting into legal trouble.One way your call center can be compliant with US laws and regulations is by using the Predictive Dialer system of the Oracle Contact Center Anywhere call center solution offered by Promero. The Predictive Dialer helps your contact center agents prevent as many abandoned outbound calls as they can. [+]