Remy asked: If you have ever done your research about the Oracle Contact Center Anywhere call center solution, you may have heard about the Predictive Dialer call center technology which is a key feature of this call center software package. What do we need to know about Predictive Dialer call center technology then?First of all, there are other contact center software out there which do use the predictive dialer technology too. Basically, a predictive dialer is used nowadays for various call center tasks such as collection of payments, confirming appointments, conducting surveys, and doing telemarketing (among others.) Predictive dialer works by accessing the list of phone numbers (each of which belongs to a specific prospect or contact) then proceeding to eliminate unanswered calls, busy signals encountered, calls answered by answering machines, and [+]